- Making your booking
After making your provisional holiday reservation with us either using our online availability and reservation system or by telephone on 01252 339022 , we will send you an invoice and booking form by email or post and you will be requested to pay a booking deposit of 20% of the hire cost if your holiday start date more than 8 weeks after the date of your provisional booking. If booking within 8 weeks of your holiday start date, full payment will required at the time of booking. In either case, your provisional booking will be held for no longer than 5 days for receipt of your payment, after which your provisional booking will lapse. Your booking is not confirmed until either your deposit or full payment has been received by us together with either a signed booking form and your booking has been confirmed in writing to you by Wroxham Cottages.
On receipt of your booking deposit and your signed booking form, a contract of hire exists between you (hereafter referred to as 'the Hirer') and Lesley and Nigel Richards trading as Wroxham Cottages (hereafter referred to as 'the Owners'). The maximum occupancy as advised by the Hirer must not be exceeded under any circumstances without prior written agreement by the owners and receipt of any additional monies where the small party discount no longer applies. At no time must the occupancy of either cottage exceed 8 guests.
- Minimum Age of Hirer & Single Sex parties
Please note that we welcome families and groups of friends but regret that we are unable to accept bookings for more than 4 guests where your party is all male, all female or young groups of five or more friends where the age of the hirer (who must also be a guest) is less than 25.
- Paying the balance of hire
Your balance of hire is due for payment, without demand, no later than 8 weeks prior to your arrival. In addition, we will request your refundable security deposit (see item 9 below) of £150 for each booking at the time of payment of the balance of hire or at the time of booking if within 8 weeks of your arrival.
- Variations of price
We reserve the right to vary prices without notice. The price of your holiday is however guaranteed once a booking confirmation has been received by you.
- What is included in the price?
Your holiday hire includes use of the property from 4.00pm on the day of arrival as specified in your booking confirmation until 10.00am on the specified day of departure. Your hire includes all bed linen (except for the optional cot), heating, all gas, electricity and water. Towels can only be provided for overseas visitors. Complimentary WiFi is provided for use by guests. We reserve the right to suspend or cease WiFi service for improper use or for any technical or commercial reason without explanation, liability or cost. Use of WiFi is entirely at users risk and subject to our Terms of Service. You should ensure that any equipment used to connect to the internet is protected by suitable anti-virus and firewall software.
- Changes to your booking
After your booking has been confirmed, any changes will incur an administration cost of £25.00 to cover the cost of replacement paperwork. Changes within 8 weeks of the start date of your holiday may incur additional cancellation charges and all requested changes will be subject to availability.
- Cancellation by you
On confirmation of your booking, a contract of hire will exist between the Hirer and the Owners. In the event of cancellation by you 8 weeks or more before your holiday, your 20% booking deposit will be non refundable and you may be eligible to claim on your holiday cancellation insurance if taken (see item 10 below). Cancellation within 8 weeks of your holiday will forfeit the full hire amount paid (or due) unless the owners can re-let the property in which case only the 20% booking deposit will be forfeit to cover administration and re-letting costs.
Optional cancellation insurance is available from Insure & Go
- Cancellation by us
Should a property suddenly become unavailable for the dates hired by you due to unforeseen circumstances, all efforts will be made to offer suitable alternatives. If this is not possible, then all monies paid by you (the Hirer) will be refunded to you in full with no deductions but the Owners will incur no further liability of any kind. Under no circumstances will the Owners be liable to refund any amount exceeding the amount paid by the Hirer.
The Owners accept no liability whatsoever for any Loss, Damage, Injury or Accident to the Hirer or any member of the Hirer's party or property whilst in occupation of the property or its grounds howsoever caused.
- Security Deposit
A refundable security deposit of £150 is payable with your balance of hire. This will be refunded within 30 days of the end of your holiday less any deductions for the repair of any breakages, losses or damage to the property or its contents (fair wear and tear excepted as we do understand that sometimes minor accidents do happen). If you have any breakages, please let us know as soon as possible so that we can make any necessary replacements for the benefit of subsequent guests. Please note that damages and losses are not limited to the security deposit and any costs in excess of this amount will be invoiced and payable in full without delay. The security deposit will also be used to cover any additional costs of cleaning if the property is left dirty or if vacated later than 10.00am on the day of departure.
- Cancellation and Personal Insurance
It is very strongly recommended that you have adequate personal and holiday cancellation insurance to cover you and all members of your party. This should be suitable for UK self catering holidays arranged independently of a travel agent and should include cancellation protection cover to safeguard you against loss of the cost of your holiday in the event of unexpected cancellation.
Under no circumstances will the Owners be responsible for loss of life, personal injury, medical expenses, accidents, damage to the Hirers property, personal effects or motor vehicle(s) and you should ensure that any insurance covers such eventualities.
One well behaved pet is welcome at Riverside Cottage at a charge of £25 to cover additional cleaning. Anchor Cottage is pet free. Please note that owners are responsible for the cost of any damages or excessive cleaning charges.
For the comfort of all guests, smoking is no permitted anywhere inside the premises.
- Web Site & literature differences or omissions
Our web site and literature is intended as a guide to the properties and facilities only, and we reserve the right to make changes to the facilities provided or to the properties without prior notice. We regret we cannot accept any liability for errors mistakes or omissions which may arise from any differences between the properties or the facilities provided and our website or literature